Turn Messages Into Bookings
AI-powered Chat Agent that handles guest inquiries, confirms reservations, and briefs your team. 24/7 across every channel, in the guests' languages, in your voice.
Meet Your AI Agent
Always On
Instant replies, any hour, any channel
Whether it's an Instagram message at midnight or a WhatsApp inquiry during the checkout rush, Chat AI is there to reply in seconds. No queue. No hold. No off-hours.
- 24/7 responses across all channels
- On-brand tone aligned with your property's standards
- Information exclusively from your approved knowledge base
- Handles hundreds of conversations simultaneously
End-to-End Booking
From inquiry to confirmed reservation
Chat AI doesn't just capture booking requests. It completes them. Guests can browse availability, select services, and confirm appointments directly in the conversation. Your team wakes up to confirmed bookings, not pending inquiries.
- Captures service, timing, preferences, and special requests
- End-to-end appointment scheduling and confirmation
- Escalates complex or high-value requests to your team with full context
Seamless Handoff
Nothing is lost between AI and human
Whenever a conversation needs human attention (a VIP request, a complaint, a complex situation), Chat AI escalates with a complete summary. Your team receives the full brief before they even step in.
- Captures guest name, request type, key details, resolution status, and recommended next actions
- High-intent and urgent conversations flagged for priority follow-up
- Full conversation logs accessible for context
Multilingual Intelligence
Speaks your guest's language naturally
Chat AI automatically detects the guest's language and responds fluently. No configuration, no separate setup per market.
- Auto-detects language from the first message
- Responds fluently in 50+ languages
- Maintains your brand voice across every language
- Built specifically with hospitality vocabulary
Seamless Integration
One AI For Every Channel
Chat AI deploys wherever your guests prefer to message, with the same knowledge, the same tone, and the same quality on every platform.
Works With Your Existing Systems
Chat AI connects to your PMS, CRM, booking engine, and team communication tools. No infrastructure overhaul. No IT projects.
How Chat AI Handles The Messages You Get Every Day
Pre-Arrival on WhatsApp
A guest messages three days before arrival about pool hours, gym facilities, and a couples massage. Chat AI answers all three, shares the spa menu, checks availability, and confirms the booking. All in one conversation.
Honeymoon Inquiry on Instagram
A prospective guest DMs about honeymoon packages, ocean-view suites, and private dining. Chat AI shares details, captures preferred dates, and escalates to reservations with a full brief marked as high-intent.
Mandarin-Speaking Guest
A Mandarin-speaking guest messages about room service and dietary needs. Chat AI detects the language, responds fluently in Mandarin, shares the menu, and notes requirements for your F&B team.
The numbers speak for themselves
Babylon Health: AI Concierge (UK)
Facing high patient volume and growing pressure on frontline support, Babylon Health deployed an AI-powered concierge across web and app platforms.
The result: an overall satisfaction rating of 5.3 out of 7, with trustworthiness of content ranked number one.
Takeaway: A well-designed AI chat maintains high user confidence while significantly reducing dependence on human support.
Be There for Every Message
Every unanswered message is a booking lost. See how Chat AI keeps the conversation going. Book a 20-minute demo.
Book A Demo